Conflict Management and Assertive Communication

Example content summary

  • What is conflict?
  • Causes of conflict
  • Personal style and conflict management
  • Do and do not with conflict
  • Enabling skills – assertive communication, – active listening, – communicating non defensively, – anger management
  • Action plan

Comment:  Finally some insightful ways to move through and manage conflict

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Category: Interpersonal Skills

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