Managing for Quality Service – The Internal Customer

  • Role and relationship to operational staff
  • Negotiate expectations and performance standards
  • Agree on systems and procedures, communication channels, feedback support and follow up mechanisms
  • Managing up and out
  • Difficult people and situations
  • Action plan

Comment: Exceptional program, how I treat my staff influences their motivation to sell

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Category: Interpersonal Skills

← Managing for Quality Service – The Internal Customer

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