Short Courses

Working in Schools – Executive and Personal Assistant Skills Intensive

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The Successful Executive and Personal Assistant Working in Local Government – Essential Business Management

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To view more information on any of the below short courses, simply click on the short course title.

← Short Courses

Executive and Personal Assistants

  • Understanding the managers requirements
  • Leadership, authority and responsibility
  • Coordinating systems and procedures
  • Task management
  • Influencing outcomes
  • Working with multiple priorities
  • Writing to impress

Comment: This really helped me build my relationship with my manager.

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  • Increase participants’ understanding of their role and the impact they may have on key people with whom they work
  • Create, develop and maintain systems and procedures, communication channels, feedback, support and follow-up mechanisms to manage people and situations
  • Use well developed interpersonal skills to influence outcomes
  • Establish time and stress management techniques to manage self and managers
  • Compose and write wonderful business correspondence
  • Champion change and manage the transition process.

Comment: Marion Fox is a wonderful and experienced facilitator and made the learning fun. Never a dull moment.

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  • Communicate effectively to manage conflict and produce results
  • Think strategically to surpass internal and external company requirements
  • Use on-job training and coaching skills to provide seamless service
  • Anticipate and surpass your manager’s requirements
  • Manage time more effectively and strategically
  • Develop your profile and personal brand throughout your company
  • Implement effective means of managing your manager

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  • Suitable for executive assistants and senior secretaries wanting to develop their leadership skills, who are working with CEO’s, managing directors, directors, general managers, partners and executive teams.
  • Learn about the role of the EA as team manager and office manager.
  • Establish negotiation within the office.
  • How to lead meetings.
  • Emotional intelligence – what it is, how it works and how to develop it.
  • Managing office gossip.

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Administration and Office Management

  • Who are you?
  • What is your role?
  • Plan, organising, leading and controlling – systems, procedures and communication
  • Manage multiple priorities and projects
  • Generational differences and motivators
  • Performance coaching
  • Conducting meetings
  • Action plan

Comment – I enjoyed talking to people with similar issues

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  • Who is the customer?
  • Face to face and non verbal communication
  • Telephone voice and language
  • Follow up and feedback cycle
  • Action plan – integration game

Comment: Now I know how vital my role is to the business and first impressions

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  • Role
  • Anticipating needs
  • Office management
  • Interpersonal skills
  • Get it right in the first place
  • Integration game
  • Action plan

Comment: I can see how much responsibility I have for providing internal service.

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Interpersonal Skills

Example content summary

  • Objectives for business and service
  • Defining customer service
  • Styles of service
  • The service cycle
  • Face to face service
  • Telephone skills
  • Assertive communication
  • Managing difficult situations
  • Action plan

Comment – great refresher, lively and entertaining

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  • Role and relationship to operational staff
  • Negotiate expectations and performance standards
  • Agree on systems and procedures, communication channels, feedback support and follow up mechanisms
  • Managing up and out
  • Difficult people and situations
  • Action plan

Comment: Exceptional program, how I treat my staff influences their motivation to sell

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Example content summary

  • Confident communication
  • Persuasive argument
  • Positive images
  • Active listening
  • Communicating non defensively
  • Giving and receiving feedback
  • Written communication
  • Building bridges
  • Action plan

Comment: points out the importance of language and how this influences outcomes

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Example content summary

  • What is conflict?
  • Causes of conflict
  • Personal style and conflict management
  • Do and do not with conflict
  • Enabling skills – assertive communication, – active listening, – communicating non defensively, – anger management
  • Action plan

Comment:  Finally some insightful ways to move through and manage conflict

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Pick subjects to suit the group

  • Face to face including non verbal
  • Barriers
  • Killer phrases
  • Meeting management
  • Minute taking
  • Mindfulness
  • Team work – conflict management
  • Action plan

Comment: loved being able to choose what was right for me

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← Short Courses

Business Management Techniques

Example content summary

  • General characteristics of writing
  • 4 steps to compose writing -research, – plan, – draft and –revise
  • Mechanics – grammar, punctuation, spelling and word choice
  • Letters, emails, minutes and reports
  • Action plan

Comment: very worth while, first impressions are so important to market the business.

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Certificate Courses

  • Front Line Leadership – Certificate III and IV
  • Management Fundamentals for Front Line Leadership

Many modules across a range of themes to suit your needs.

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Example summary content

  • Characteristics of effective policy and procedure writing
  • Company policy
  • Why you need policies and procedures
  • Professional judgment
  • What to include and where to start
  • Technical vs narrative writing
  • Word choice
  • Action plan

Comment: a must, a real time saver

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Example Content Summary

  • Characteristics of effective presentation
  • Preparing a presentation
  • Delivery
  • Illustrating the talk
  • Introduce and thank the guest speaker
  • Impromptu speaking
  • Managing the group dynamics; including questions
  • Speaking practice
  • Action plan

Comment: highly interactive, lots of practice to suit job requirements

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Example Content Summary

  • What is performance review and development?
  • Benefits – the business, the team and you
  • Performance management cycle
  • Preparing for leading a discussion
  • Developing action plans
  • Discussion leading skills
  • Guidelines for giving feedback
  • Action plan

Comment: lots to reflect on and practice, great time saver in the real world.

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Example Content Summary

  • Types of meetings and objectives
  • Characteristics of effective meetings
  • Meeting procedure
  • Meeting leading skills – minute taking
  • Managing difficult people and situations
  • Action plan

Comment: I think all staff should do this – meetings would be much better

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Example Content Summary

  • Why are they linked?
  • What do they mean to you?
  • Innovation and creative thinking
  • Change management – planned and unplanned
  • Map a strategy for change
  • Emotional reactions to change
  • Bedding it down – recognition and reward
  • Action plan

Comment: This really gets you thinking about thinking beyond the obvious

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